Shipping

keefigures is based in Brooklyn, NY. We sell two kinds of keycaps, and every product page tells you which one you're buying so your delivery time is never a surprise:

• In-stock — caps we hold and ship ourselves from Brooklyn.
• Made-to-order / pre-order — caps produced or hand-cast by our makers and shipped from their overseas studios. These take longer, and we say so on the product page.

Processing time

In-stock items are packed in 1–2 business days. Made-to-order and pre-order items show their production time on the product page before you buy.

Delivery estimates

• In-stock (ships from Brooklyn): 2–5 business days via USPS/UPS within the US.
• Made-to-order / pre-order (ships from our overseas makers): typically 2–4 weeks including production and international transit. The estimate is listed on each product.

These are estimates from the carrier and the maker, not guarantees. Customs, weather, and peak-season backlogs can push delivery past the high end.

Shipping cost

Your shipping cost is calculated and shown at checkout before you pay — no surprise fees.

Tracking

You'll get a tracking number by email once your order ships. The first carrier scan can lag a day or two behind the email, and on international routes tracking can go quiet mid-transit — that's normal and usually doesn't mean the parcel is lost. If tracking hasn't moved in 10 business days, email us.

Customs and duties

US domestic orders have no customs charges. For made-to-order or pre-order items shipped internationally, your country may charge import duties or fees set by your government — these aren't included in your order total and are outside our control.

Lost, delayed, wrong, or damaged orders

We're a small shop and we'd rather fix a problem than argue about it. If your order is marked delivered but missing, wait 48 hours and check with neighbours, then email us. If it's clearly lost, damaged, or wrong, email info@keefigures.com with photos of the item and packaging within 7 days of delivery and we'll send a replacement or refund.

Address accuracy

Double-check your shipping address at checkout. We can only change it before the order ships — email us fast if you catch a mistake.

Returns

See our 30-day return policy for change-of-mind returns and refunds. Shipping issues are covered above.

Questions? Email info@keefigures.com — a real person reads it.